How do I cancel an order?
You may cancel an order provided that is has not already been shipped. To do so, please email customer service at: cs@lakaioutlet.com. Can I make changes to my order after it’s been submitted?
You may make changes an order provided that is has not already been shipped. To do so, please email customer service at: cs@lakaioutlet.com.
When will my credit card be charged?
After placing an order, please expect your credit card to be charged within 48 business hours (excludes Sundays and Holidays).
I have a question about charges made to my credit card.
If you have any questions regarding a charge made to your credit card account, please feel free to contact our customer service department toll free at: cs@lakaioutlet.com
Can I have a package shipped to an address separate from the address of the credit card holder?
As long as the correct billing address (address at which the credit card holder receives their monthly statement at) is also provided, you may have your package shipped to a separate address. Please note that any orders containing a separate billing and shipping address are subject to further order verification and may require a signature from the authorized credit card holder at the time of delivery.
Is your web site secure?
Lakaioutlet.com is a completely secure web site featuring high 128bit encryption provided by the top name in Internet security -- Thawte. All transactions made on the site are completely secure.
Will I be charged for sales tax if I live in the U.S.?
Only California residents are charged sales tax. California residents are charged for the sales tax in San Bernardino County which is
What is the men's to women's shoe size conversion?
Generally, men's shoe sizes are about a size to a size and a half smaller than women's sizes. For example, if you wear a women's size 7.5, you would most likely need to order a men's size 6 or 6.5. If you happen to order a size that does not fit once you receive it, you are more than welcome to send it back for an exchange or refund, as long as it meets our return policy. Click here to view our return policy.
| MEN USA | 3.5 | 4 | 4.5 | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 |
| WOMENS USA | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 |
| UK | 2.5 | 3 | 3.5 | 4 | 4.5 | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 |
| EUR | 34.5 | 35 | 36 | 36.5 | 37 | 38 | 38.5 | 39 | 40 | 40.5 | 41 |
| CM (centimeters) | 22.5 | 23 | 23.5 | 23.5 | 24 | 24.5 | 24.5 | 25 | 25.5 | 26 | 26.5 |
When will my order ship out?
Oders are usually shipped out within 48 business hours or sooner.
How do I track my order?
Your order may be tracked once it has been shipped. You may track your order by logging into your account on our website by using your email address and password. Once you've logged into your account, click on the link that reads: Check Your Order Status. You may also track your order by sending an email to cs@lakaioutlet.com.
Do you ship to Military Addresses (FPO/APO)?
Yes, we happily accept and ship orders to military addresses. All orders shipped to military addresses are shipped via United States Priority Mail. Please note that all orders require 1-2 business days of processing time prior to shipping. After your order has been processed, please allow 2-3 weeks for delivery. Please be sure to provide both the correct billing and shipping address when placing your order.
I received the wrong product. What should I do?
If you receive product that appears to be different from what is printed on your invoice, please email our customer service department at: cs@lakaioutlet.com. You will be asked to provide the following information:
1) Your invoice number
2) A description of the merchandise that you received, including color and size
3) The product number and description that appears on the sticker (this sticker contains a bar code and a price)
Your order will receive prompt attention, and Lakai will make every effort to expedite the handling of your miss shipped package.
My package is missing an item. What should I do?
If an item that was ordered appears missing from your package, please email customer service as soon as possible at: cs@lakaioutlet.com. We will then begin an investigation by comparing shipped weight and do an inventory match. If the item was not shipped to you, we will send a replacement using the shipping method from the original order.
If the item was shipped and lost in transit we will begin a UPS claim for you. UPS requires that we ask our customers to hold onto the original box that the rest of order arrived in for 10 days after the claim has been placed.
I received defective product. What should I do?
If you feel that the product has a manufacturing defect, please complete the following steps:
Email customer service at: cs@lakaioutlet.com
Explain the defect to your customer service representative (they will determine whether or not it qualifies as a defect)
Obtain RMA number from customer service representative
Once your package has been returned to us, our returns department will inspect the product and determine whether or not it qualifies as manufactured defective product. If it does, we will promptly take action to replace the item.
What is your return policy?
If for any reason you are not pleased with your purchase, and would like to return all or part of your order for an exchange or refund, please make sure that your return meets the guidelines listed below. All returns and exchanges will receive prompt attention, and we will make every effort to expedite the handling of your return request.
All items must be unused and in like-new condition
All SHOE BOXES must have no shipping tape and must be undamaged
All shoes must be unlaced and unworn (we recommend trying shoes on in a carpeted area using clean socks)
For your protection, we suggest that you return your merchandise via UPS or insured Parcel Post. We do not accept C.O.D.'s (Cash on Delivery)
Customers are required to pay for all shipping costs on returns (unless your order qualifies as a miss ship)
All returns and exchanges require an RMA# (Return Merchandise Authorization Number). To validate your return/exchange and receive an RMA#, please send an email to us at: cs@lakaioutlet.com
Please fill out your return form that appears on the backside of your invoice and include it inside the box that is shipped back to us.
Lakai Outlet does not issue refunds on shipping on returns/exchanges
Lakai Outlet does not issue refunds on shipping for canceled or refused orders after they have already been shipped.
A discounted shipping price of $5 is applied to all exchanges (for UPS ground). You may either choose to use the credit card that was originally used on your order, or you may include a $5 personal check or money order inside the box that you send back to us. All exchanges will be shipped via UPS Economy Ground if applicable. If you would like to upgrade the shipping on your exchange, please provide this information on your return form. To view upgraded shipping prices, click here.
Can I make an exchange?
If for any reason if you are not pleased with your purchase, and would like to exchange all or part of your order for different product, please make sure that your return meets our return guidelines. All exchanges will receive prompt attention, and we will make every effort to expedite the handling of your return request. Click here to view our return policy.
Can I return my product for a refund?
If for any reason if you are not pleased with your purchase, and would like to return all or part of your order for a refund, please make sure that your return meets our return guidelines. All refunds will receive prompt attention, and we will make every effort to expedite the handling of your return request. Click here to view our return policy.
How do I send my package back?
For your protection, we suggest that you return your merchandise via UPS or insured Parcel Post. We do not accept C.O.D.'s (Cash on Delivery). Please be sure to hold onto your tracking number until after the package as arrived back to our location.
Do I have to pay to ship back my package?
Yes, customers are required to cover all shipping costs on returns. Lakai Outlet does not issue refunds on shipping on returns/exchanges as well as on canceled or refused orders after they have already been shipped. unless your order qualifies as a miss ship or contains defective merchandise.
A discounted shipping price of $5 is applied to all exchanges. You may either choose to use the credit card that was originally used on your order, or you may include a $5 personal check or money order inside the box that you send back to us. All exchanges will be shipped via regular UPS ground if applicable. If you would like to upgrade the shipping on your exchange, please provide this information on your return form. To view upgraded shipping prices, click here.
Do you refund shipping charges?
Lakai Outlet does not issue refunds on shipping on returns/exchanges as well as on canceled or refused orders after they have already been shipped, unless your package qualifies as a miss ship or contains defective product.
